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Support

The fastest way to reach us is from the ClipTitle app: Help → Contact support. Your message includes your customer ID so we can check your subscription and credits right away.

Email

[email protected] — please include your ClipTitle customer ID (shown in the app under Account).

Common questions

  • My credits didn't update after a purchase. Open the Account panel in the app and choose Refresh — ClipTitle re-checks your purchases with the Microsoft Store.
  • A transcription failed. Failed transcriptions are never charged. Try again, or contact us with the request ID shown in the app.
  • When does my monthly allowance renew? On your subscription's billing date each month. The app shows the exact date.